Having an online business through eBay is a fast, fun and easy way to provide great customer service from the comfort of your home or office. Getting started with eBay may seem like a challenging endeavor, but you can be up and running in a few simple steps.
Create a Seller’s Profile
The first step to becoming an eBay merchant is to set up a seller’s account, to provide eBay with some crucial information and to complete a few simple tasks. These include providing a valid credit card, debit card, or bank account information; giving a method of payment for your seller fees; deciding which payment methods you will accept from customers; making a public Feedback Profile; and getting PayPal verified.
Answer Buyer’s Questions
When a customer is entering a transaction with you, they may have questions regarding your sales policies and listed products. There will be an “Ask a question” link on your listing where customers can ask you their questions directly, and you can email them your response.
A second option is to set up a Q & A section made up of basic questions and answers which can be generated automatically from your listing, manually from you, or based on stock answers from eBay’s policies. The more answers you provide to customers, the more likely they will be to purchase your products.
Do Your Homework
Before you actually create your listing, you need to know exactly what is permitted to be sold, how to list your items, and what potential buyers are looking for. eBay has specific policies that restrict what may not be sold, so it is crucial that you understand and follow these rules.
Also, your buyers want to know everything about the item you are selling to ensure they are finding the optimal quality for the best price. When you know how to list your product and in which category and format it fits, more bidders will be interested.
List Your Item
Because you are able to sell a variety of items on eBay, you may encounter many options when creating your listing. Adding details may fall to your own research and description or you may be able to use product details from eBay’s catalog of products.
Will you sell it as an auction or fixed price? Do you want the proceeds to benefit a non-profit organization? Are you selling multiple versions of the item—such as T-shirts or other clothing items? Can buyers purchase upgrades for the item? These are concerns that you should address when listing your item.
Check Your Item’s Status
After your item is listed, you need to stay up-to-date with its status. If bidders have asked questions, be sure to respond quickly. You will also need to stay abreast on the progress of your auction. It is wise to check in to see how many bidders you have and the price of the item up for auction.
Finish the Sale
Once your item has sold either through auction or fixed sale, you will need to provide great customer service to your buyer. Be sure to communicate effectively with your buyer concerning payment and shipping if you are not using eBay checkout. It is critical to make sure you have received your payment before shipping the item—was the credit card or electronic payment accepted? Did the check clear? Once you have determined the payment has been made, then you can ship your item.
Shipping the product quickly and securely is very important in keeping a good rapport with your buyers. Make sure the shipping address is correct, your return address is included, and the item is safely packaged.
By following these quick and easy steps for making an eBay sale, you can increase the likelihood that both you and your buyers will have the most positive experiences possible.